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At Dogue Elegance, we are committed to ensuring your satisfaction with every purchase. If you need to return or exchange an item, please review our policy below:

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General Conditions for Returns and Exchanges

• Eligibility Period: Returns and exchanges must be initiated within 14 days of receiving your order.

• Condition of Items: Products must be unused, undamaged, and in their original condition and packaging to qualify for a return or exchange. This ensures the item can be resold.

• Proof of Purchase: A valid proof of purchase is required for all returns and exchanges.

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Collars, Leads, and Pouches

• Return/Exchange Eligibility: These items can be returned or exchanged if they are in unused, undamaged, and resalable condition.

• Sizing Issues or Change of Mind: If the size is incorrect or you have a change of mind, returns and exchanges are accepted under the above conditions.

 

The Lounger (Dog Bed)

• Return/Exchange Eligibility: Due to hygiene and repackaging constraints, loungers can only be returned or exchanged if they remain unopened and vacuum-sealed in their original packaging.

• Opened Beds: Once the vacuum seal is broken, the bed cannot be returned or exchanged.

 

Lounger Covers

• Return/Exchange Eligibility: Covers can be returned or exchanged if they are unused, undamaged, and in their original condition.

• Opened Covers: Opened covers are eligible for return or exchange only if they meet the above conditions.

 

Return Process

1. Initiate Return: Contact our customer service at [dogueelegance@gmail.com] within 14 days of receiving your order to initiate a return or exchange.

2. Provide Details: Include your order number and reason for return or exchange in your communication.

3. Return Authorization: Our team will provide you with a Return Authorization and instructions on how to proceed.

4. Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

5. Inspection and Refund: Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow 5–7 business days from the date of approval for the refund to appear, depending on your bank or payment provider.

 

Non-Returnable Items

• Items that are used, damaged, or not in their original condition and packaging.

• Loungers that have been opened and are no longer vacuum-sealed.

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For any further questions or assistance, please contact our customer service team at [dogueelegance@gmail.com].